General terms and Conditions

These are the terms and conditions for the booking agreement between you and Retrigo Inc. (the “Company”) for the activity (the “Retreat”). For the purposes of this agreement, “you” means the person signing this agreement booked to stay at the Retreat during the activity period. The Company is a marketplace to the owner and/or the management company of the Retreat (the “Owner”).

Binding Nature

This agreement becomes binding when submitted electronically or signed by you or once the Company has received your initial payment, whichever occurs first.


The Company must receive payment of 50% of the total activity fees within 2 days of the issue date of this agreement and the remaining 50% no later than 60 days before your arrival at the Retreat. If your reservation is made less than 60 days before your arrival date, the Company must receive 100% of the total activity fees within 2 days of the issue date of this agreement. Any late payments will be accepted only at the discretion of the Company and the Owner and may result in the cancellation of this agreement. You will not be allowed at the Retreat unless payment has been received in full.

Cancellation Policy

To cancel your booking, you must provide the Company with written notice of your cancellation. If the Company receives this notice at least 60 days prior to your arrival at the Retreat, the Company will retain 25% of your total activity fee. If the Company receives this notice less than 60 days prior to your arrival at the Retreat, all payments made by you are non-refundable.


The buyer booking the Retreat must be aged 18 years and older at the time of the booking. All bookings made may be subject to age verification. Retrigo reserves the right to deny reimbursement on the deposit and/or payment of the Booking in the event of an age requirement violation.


When requested by the Owner you must provide the identification of all persons that will go to do the activity, as security measures differ from region to region. In the event in which you refuse to provide the proper identification, you hereby accept the risk of being refused access to the Retreat. All identification provided will remain confidential and will not be stored, transferred or used by any third party. In the event of an emergency or security alert, client information may be disclosed for safety purposes.

Your Responsibilities

You are solely responsible for all damages, injuries and losses in connection with the activity or use of the Retreat by you or your guests. You must ensure that the Retreat and all equipment, fixtures and effects remain in the same condition and location as you checked-in.

Retreat rules

You cannot carry out any illegal activity at the Retreat or any activity that could be reasonably considered a nuisance or annoyance to the Owner or the other clients. Unless otherwise authorized by the Owner or the Company, you may not bring any animals to the Retreat. Each retreat has its own rules and must be respected.

Roles of the Company

The Company is an agent of the Owner and neither the Company nor any of its affiliated entities, shareholders, directors, employees, agents and representatives (“Affiliates”) is liable for any delays, accidents, damages, injuries or losses suffered by you, your guests or the Retreat. The Company and its Affiliates are not responsible or liable in any way for managing or maintaining the Retreat or for the actions or faults of the Owner or any other third party involved in the activity of the Retreat (including any provider of additional guest services or activities organized for you). In no event will the Company or its Affiliates be liable for any indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with this agreement or the activity or the Retreat. If, despite the limitations contained herein, the Company is found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described herein, then the Company’s liabilities will in no event exceed the greater of one hundred Canadian dollars or the total related activity revenue paid by you at the time of the occurrence. Furthermore, you acknowledge that any use of pool, hot tub and/or beach are entirely at your own risk. You acknowledge that children and all other non swimmers should be supervised at all times.


The Company offers health and wellness products and services in a number of destinations and you are responsible to determine what, if any, documentation (including passports and visas) are required to travel to a particular destination. By offering travel products and services in particular destinations, the Company does not represent or warrant that travel to such points is advisable or without risk and is not liable for damages or losses that may result from travel to such destinations. Moreover, the Company is not responsible for weather or seasonal conditions, which may affect of the Retreat and surrounding areas, including, but not limited to, beaches and roads. The Company and/or its Affiliates cannot be held responsible for limited signal strength, absence and/or interruption in telecommunication services including, but not limited to, internet, phone, cable and satellite reception. We urge you to consult with governmental travel reports, including alerts, warnings and advisories, before entering into this agreement.

Force Majeure

Neither the Company (including its Affiliates) nor the Owner will be liable for any damages, losses or injuries caused by conditions outside of that person’s control, including, without limitation, any fire, flood, hurricane, tsunami, war, revolution, terrorism or change to any law, regulation or government policy.

Problems with Retreat

You should immediately notify the Company of any problems relating to the Retreat. The Company will reasonably endeavor to fix the problems but will not consider complaints filed after you have left the Retreat.

General Terms

This agreement can be terminated by the Company immediately following any breach of the terms by you. Any change or amendment to this agreement, including, without limitation, an increase, decrease or other change to the activity period, must be made in conformity with the provisions of this agreement and, in all cases, is subject to the prior written approval of the Company, which approval may be withheld at its sole discretion.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows: Identity Data includes first name, last name, username or similar identifier, title and gender.   Contact Data includes address, email address and telephone numbers. Financial Data includes payment method details. Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. Profile Data includes, your interests, preferences, reviews and messages. Usage Data includes information about how you use our website and services. Communications Data includes your preferences in receiving job alerts from us. We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. 

How is your personal data collected?

We use different methods to collect data from and about you including: Direct interaction. You may give us your Identity and Contact information by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: - Contact us for the purposes of us providing you wellness services; - Create an account on our website; - Request alert communications to be sent to you; or - Give us some feedback. Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies. Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below: - Technical Data from the following parties: or analytics providers such as Google based outside the EU. Identity and Contact Data from publicly available sources.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: - Where we need to perform the contract after a reservation; - Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; - Where we need to comply with a legal or regulatory obligation. Generally, we do not rely on consent as a legal basis for processing your personal data. Cookies: We use a feature on your Internet browser called a 'cookie' to manage your use of the website. Cookies are small files that your Web browser places on your computer's hard drive. Through our use of cookies we aggregate general information. This allows us to identify, for example, how many people use our website and how often. Change of purpose: We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

How long will you use my personal data for? We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. By law, we have to keep basic information about our customers and suppliers (including Contact, Identity and Transaction Data). You can ask us to delete your data. In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Further details of these rights are set out below.  If you wish to exercise any of the rights set out above, please contact us. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may refuse to comply with your request if applicable. Time limit to respond: We try to respond to all legitimate requests within one month.


Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to. Internal Third Parties: Other companies in our group of companies and providers of IT and system administration services. External Third Parties: - Service providers acting as processors based inside and outside the EU who provide IT and system administration services; - Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based inside and outside the EU who provide consultancy, banking, legal, insurance and accounting services; - Regulators and other authorities acting as processors or joint controllers based in Canada.


You have the right to: - Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it; - Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected; - Request erasure of your personal data. This enables you to ask us to delete or remove personal data.